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FAQ

Who do we sell to?


The site is open to all, although only bona-fide trade are able to obtain discount pricing.

How do I register for a trade account with Elite Florist Supplies?


Only bona-fide trade are able to obtain trade discounts. Instructions on registering for a trade account can be found on our trade accounts page.
Please note that proof of trade status will be required.
Once your account has been approved you will be able to login and place orders through our website.

I have an account with Elite Florist Supplies, but do not have my login details for your site?


If you already have an account with us but do not know your login details for our site please contact us via our contact form, email and our sales team will be happy to provide you with your login details.

How do I know you have got my order?


Once your secure payment has been completed, you will shortly receive an automated order confirmation.

Please note that we are recently experiencing an issue with hotmail, yahoo and gmail accounts. Please check your spam filter to ensure that our email has not gone into your spam folder and that you place us on your safe list.


What if I do not receive my order confirmation?


Should you not receive your order confirmation, please contact us via our contact form, email

Please note that we are recently experiencing an issue with hotmail, yahoo and gmail accounts. Please check your spam filter to ensure that our email has not gone into your spam folder and that you place us on your safe list.


Will the products I have ordered look exactly the same as those illustrated?


We use images taken from our suppliers image library and as such, try to be as accurate as possible, however all sizes are approximate and colours may vary slightly from those shown.

Shipping Glassware


If you are ordering glass items for special or specific event we ask that you have left plenty of time to get the goods to you. Unfortunately due to the fragile nature of some of our products, breakages do occasionally occur during transit.
We are always happy to replace damaged items free of charge, but we ask that you adhere to our damages policy found here Delivery Information page

Do your prices include VAT?


All of the prices on our website exclude VAT. VAT, at the prevailing rate, will be added when you add products to your shopping basket.

How much does delivery cost?


Please see our Delivery Information page to ascertain how much your delivery costs are.

Which courier service do you use?


We deliver all orders using Courier services, although this may change without prior notice.

When will I receive my order?


Where stock is available the majority of orders will be processed in 48 hours. We try to delivery all ordered within 5 working days. However you will usually receive your order within a couple of days of placing the order. Occasionally we will run out of stock, in this instance we will contact you to ascertain if you would like us to place this on back order.
Deliveries will be made on a weekday between 8 and 6, and all deliveries will require a signature.
It is not possible to specify a delivery time.

What do I do if my order has not been delivered?


Please wait until after 6pm, most deliveries will be made during the hours of 8am-6pm, if your order has not arrived and you are unable to trace it using the tracking information provided, please contact us using our contact form, email.

My order has been delayed or damaged, what do I do?


Please follow the advice set out on or returns page.

How do I pay?


We accept all major credit & debit cards through our payment partner, Secure Trading. If you wish to pay by bank transfer or cheque, please contact customercare@elitefloristsupplies.co.uk prior to placing your order. Please note that your order will not be dispatched until cleared funds have been received.

Will my details be sold to third parties?


We will never share your confidential information with others, this is in accordance with the Data Protection Act 1998. Please read our Privacy Notice for more information.

How will you contact me in case of a problem?


If we encounter a problem whilst attempting to deliver your order, we will endeavour to contact you as soon as practically possible either by phone or by email, please ensure that the correct information is provided at the time of registering.

What do I do if I think there is a problem with my order?


Please contact us either via our contact form, email.

What do I do if I wish to make a complaint?


At Elite Florist Supplies we strive to deliver a hassle free Trade & Retail Wholesale service to the floral industry, we pride ourselves on going that extra mile and offering that personal touch you would expect from your friendly local store. However if for any reason you are not completely satisfied with the service you have received from us, then please do not hesitate to contact us via our contact form, email and will we personally guarantee we will do our up-most to look into the situation and rectify it.